Terms of Service

By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree with any part of these Terms, you must not access or use the Services.

• “Customer” — the organization that subscribes to the Services and enters into a subscription agreement with Savix.
• “Authorized User” — an individual granted access to the Services by a Customer, such as an employee or contractor.
• “Customer Content” — documents, knowledge base entries, RFP questions, responses, and any other data uploaded, created, or produced by a Customer or its Authorized Users through the Services.
• “AI Outputs” — text, answers, and other content generated by the Services' artificial intelligence features based on Customer Content.
• “Subscription” — the paid plan under which a Customer accesses the Services, including the applicable term, seat count, and feature tier.

To use the Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately at hello@savix.io if you suspect unauthorized use of your account. Savix is not liable for losses resulting from unauthorized access that you fail to report promptly.

Customers are responsible for managing their Authorized Users' access, including revoking access when an Authorized User no longer requires it (e.g., upon departure from the organization).

Subject to these Terms and payment of applicable fees, Savix grants you a limited, non-exclusive, non-transferable right to access and use the Services during your Subscription term.

You agree not to:

• Reverse engineer, decompile, or attempt to extract source code from the Services
• Use the Services for any unlawful purpose or in violation of applicable laws
• Share your account credentials or allow unauthorized third parties to access the Services
• Interfere with or disrupt the integrity or performance of the Services
• Scrape, crawl, or use automated means to extract data from the Services beyond their intended functionality
• Resell, sublicense, or offer the Services to third parties as a stand-alone product
• Upload content that infringes intellectual property rights or contains malware

You own your data. Customers retain all rights, title, and interest in their Customer Content. By using the Services, you grant Savix a limited license to process Customer Content solely to provide, maintain, and improve the Services as described in these Terms and our Privacy Policy.

Savix does not claim ownership of Customer Content and will not use it for purposes beyond delivering the Services without your explicit consent.

You represent and warrant that you have all necessary rights and permissions to upload and use Customer Content within the Services, and that doing so does not violate the rights of any third party.

The Services use artificial intelligence to generate RFP responses, summaries, and other outputs based on Customer Content. Regarding AI Outputs:

• Ownership. As between you and Savix, AI Outputs generated from your Customer Content belong to you, subject to any underlying third-party rights in the source materials.
• No guarantee. AI Outputs are machine-generated and may contain inaccuracies. While our evidence verification system maps claims to source documents, you are ultimately responsible for reviewing, validating, and approving all outputs before submission to any third party.
• No training. Customer Content and AI Outputs are not used to train, fine-tune, or improve generalized AI or machine learning models.
• Professional judgment. AI Outputs do not constitute professional, legal, or financial advice. You should apply your own professional judgment and, where appropriate, consult qualified advisors.

Fees for the Services are specified in your Subscription plan. Unless otherwise agreed in writing:

• Fees are billed in advance on a monthly or annual basis, as selected at the time of purchase.
• All fees are quoted in US dollars and are non-refundable except as expressly stated in our Refund Policy.
• Savix may adjust pricing upon 30 days' written notice before your next billing cycle. Continued use after a price change constitutes acceptance of the new pricing.
• Failure to pay may result in suspension or termination of access to the Services.
• You are responsible for all applicable taxes (excluding taxes on Savix's net income).

Savix may offer a free trial period at its discretion. During the trial, the Services are provided “as is” without warranty. Unless you subscribe to a paid plan before the trial expires, your access will be suspended and your trial data may be deleted after a grace period.

We reserve the right to modify or discontinue free trial offers at any time without notice.

Each party may receive confidential information from the other in connection with the Services. The receiving party agrees to:

• Protect confidential information with at least the same degree of care it uses for its own confidential information
• Use confidential information only for the purposes contemplated by these Terms
• Not disclose confidential information to third parties except as required by law or with the disclosing party's prior written consent

Confidentiality obligations do not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.

Savix warrants that the Services will perform substantially in accordance with the applicable documentation during the Subscription term.

EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by law, Savix disclaims all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Savix does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that AI Outputs will be accurate, complete, or suitable for any particular purpose.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Savix's total aggregate liability for all claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to Savix during the twelve (12) months preceding the event giving rise to the claim.
• In no event shall Savix be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, regardless of the theory of liability.
• Savix is not liable for damages arising from your reliance on AI Outputs without independent verification, or from Customer Content that violates third-party rights.

You agree to indemnify, defend, and hold harmless Savix and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Services in violation of these Terms
• Customer Content that infringes or misappropriates third-party rights
• Your failure to comply with applicable laws in connection with your use of the Services

Either party may terminate the Subscription by providing written notice before the end of the current billing period. Unless renewed, access to the Services will end at the conclusion of the paid term.

Savix may suspend or terminate your access immediately if you materially breach these Terms, engage in fraudulent activity, or fail to pay fees when due. We will make reasonable efforts to notify you before or promptly after suspension.

Upon termination:

• You may request an export of your Customer Content within 30 days of termination. After this period, we may delete it.
• Sections relating to ownership, confidentiality, limitation of liability, indemnification, and governing law survive termination.
• Outstanding payment obligations remain due regardless of termination.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

Any dispute arising under these Terms shall first be addressed through good-faith negotiation. If the parties cannot resolve the dispute within 30 days, either party may pursue binding arbitration under the rules of the American Arbitration Association, with proceedings held in Sheridan, Wyoming, or remotely as agreed by the parties.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and notify you via email or an in-app notification at least 30 days before the changes take effect.

Continued use of the Services after the effective date of updated Terms constitutes acceptance. If you disagree with the changes, you may terminate your Subscription before the changes take effect.

For questions about these Terms, contact us: